Important Update: Pantheon's New Acceptable Use Policy

Hello, wonderful community!

I have an important update to share about Pantheon’s Acceptable Use Policy (AUP), which not only outlines the new standards for content, behavior & customers on our platform but also Pantheon’s position & responsibilities as an open web platform in a polarized world. :star2:

Here’s a quick overview of how this AUP differs from the previous version:

  • On Content : We have made the previous definitions clearer and made this policy more specific to reduce misinterpretation and misunderstanding.
  • On Customers : We are drawing bounds around which customers we will and will not do business with, which the policy refers to as “Prohibited Customers.” Pantheon will no longer serve organizations primarily focused on 1) Criminal behavior and activity; 2) Organized hate; 3) Voter fraud or disinformation; and 4) Climate change disinformation. This policy sets a high bar around the ‘primary purpose’ or ‘majority of activity’ for customers. It is not about individual pieces of content or even individual websites a customer may operate.

To learn more about the process we went through to navigate and arrive at these new standards, I encourage you to take a few moments to read this blog by Co-Founder @joshkoenig.

Brene Brown said it best, “Courage starts with showing up and letting ourselves be seen.” I may be biased, but I think we have some of the most passionate & courageous customers around. To those of you who have come forward to share, thank you for being so vulnerable. It’s truly an honor to support such a wonderful community!

As a reminder, should you come across a site that you feel may be in violation of our Acceptable Use Policy (AUP), please let us know by emailing